Return Policy

What is The PBPro's return policy?

The PBPro offers returns on most items within 30 days of receipt of shipment. Please note that custom product orders are final and cannot be returned. Please follow these additional guidelines when making a return:

• Item must be in new condition. Clothing must be unworn.
• Item must be returned with all original packaging and accessories (includes box or plastic poly bag).
• As long as you have the return form and label from your purchase, no receipt is necessary to process your return.

Can I cancel or modify my custom order after it is placed?

Once you place your order we begin the process of building your custom product, specifically for you so no cancellations or modifications to the design of your custom product are allowed.

It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your PlayersBrandPro custom glove is specifically made for you, and therefore we cannot accept returns or refunds of custom products if the dissatisfaction is not due to our error. We cannot refund personalized product if the quality issue is due to: Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.

Design or creative choices. Please be sure you are satisfied with the color combinations and overall layout of your products before submitting your order. PlayersBrandPro reserves the right to reject designs with profanity or offensive content.

Can I return a custom product?

Because we build this product specifically to your custom requirements, we can't accept returns.

What happens if my custom product is damaged or defective?

If your order arrives damaged or with a manufacturing defect, we will gladly replace the damaged or defective item.

Please contact us within 7 days of receiving your PlayersBrandPro Custom glove to report a damaged or defective product.

Can I place a bulk order for custom products?

PlayersBrandPro custom products are perfect for bulk orders. Please contact info@thepbpro.com for further information.